Shipping Policy
- After successful payment, products will be delivered within 3–7 business days (excluding Saturdays and Sundays).
- Customers should inspect the package upon delivery. If there are signs of damage, dents, or prior opening, please refuse the package and contact DealerVN.com immediately.
Return Policy
A. Brand New Products (100% New)
- Returns are accepted within 15 days from the purchase date.
- Products must remain unopened, unused, and sealed, in original condition.
- Return shipping fees are covered by the buyer.
B. Used Products
- Returns are accepted within 15 days from the purchase date.
- Return shipping fees are covered by the buyer.
- Products must remain in the same condition as when sold, including all accessories (if applicable).
Cases Not Eligible for Return
- Returns will not be accepted for products damaged due to dropping, impact, collision, or any user-caused physical damage
Return Process
- Contact DealerVN.com to submit a return request.
- Provide order details and photos/videos of the product (if requested).
- Ship the product to the address provided by DealerVN.com.
- DealerVN.com will inspect and process the return/refund within 3–7 business days after receiving the product.